KCB Customer Care Contact Number – Official KCB Bank Kenya Helpline

As a Kenya Commercial Bank client, there is a need to know how to contact KCB customer care in Kenya. Things happen sometimes, and to resolve them, you will need to reach out to the customer care for assistance.

You will find this Customer Care Guide useful for one reason or another because it has all the possible ways of contacting KCB customer care for assistance.

The KCB customer service will always assist you if you have inquiries about your bank account and know about their variety of financial products and services.

Another reason to contact the customer support is that it is easy to reach their service either by calling or sending emails.

You don’t need to travel to KCB bank branches for help because you can contact them right in the comfort of your home or office and be assisted.

KCB Bank in Kenya provides quality customer care services and will listen to your question or request.

Your problem or issue will be addressed to your satisfaction because they aim to offer their customers a state of art customer experience.

If you have any banking problems with KCB bank or have a question about the bank here in this guide are all the ways by which to contact KCB Bank Kenya for assistance.

See also: World Bank Kenya Customer Care Guide.

How To Contact KCB Customer Care Contact Number In Kenya

If you were looking at how to contact the Kenya Commercial Bank customer care in Kenya, there are optional ways available.

Visit the nearest KCB branch.


This is one of the most traditional ways of getting help from the bank.

This is so because not everything can be done on phone or via email.

It is therefore imperative to go to the banking hall for any assistance you may need.

KCB has branches across 47 counties in Kenya, and you can visit the nearest branch for customer care services.

In every major town all over the country, there is the KCB branch.

As of 2015, the bank has 197 branches distributed across the country.

In every branch, there is a customer support unit to meet all your needs.

Visiting the nearest branch is the best option as you get face to face with customer care and explain every detail of your problem.

Sometimes, visiting the banking hall for customer care services is the best option as they understand the region’s financial status and issues rather than calling the KCB customer care center.

Check this: How To Contact M-Pesa Customer Service For Help.

Contacting KCB For General Enquiries

For general inquiries about KCB, such as their products and services, you can contact them by phone, or via email on the following phone numbers and email address:

Email address: contactcentre@kcb.co.ke.

Telephone: 08600 08600.

Mobile phone +254 (20) 2287001, +254 (732) 187001, and +254 (711) 087001.

To send them an SMS, use this number: 22522.

The KCB opening and closing hours are as follows: Weekdays (Monday-Friday) – 08:00 – 17:00.

The Kenya Commercial Bank Saturday banking hours are 09:00 – 12:00.

Related article: Zuku Kenya Customer Support Guide.

KCB Customer Care Number Nairobi & Headquarters Location Address

If you have a more pressing issue and wish to contact KCB headquarters, here the contacts you can use.

KCB Bank Kenya Official phone number: 0711087222.

Here are the KCB Kenya Customer Care Service Numbers: +254 (732) 187000/ 254 (711) 087000.

If you want to send mail to the customer service, the email address is Contactcentre@kcb.Co.Ke.

SMS number: 22522

Here is the KCB customer care number Nairobi Headquarters address in Kenya:

Kenya Commercial Bank – Head Office, Kencom House, Moi Avenue.

Postal address: P.O Box 48400-00100 NAIROBI-KENYA.

Related post: Ultimate Guide To Absa Helpline.

How To Contact KCB Bank Kenya Customer Care Through Social Media

KCB Bank is prominent on social media, and you can connect to their customer care by sending messages.

Here are the KCB Bank social media pages:

Facebook: https://www.facebook.com/kcbgroup/

Instagram: https://www.instagram.com/kcbgroup/

LinkedIn: https://www.linkedin.com/company/kcb-bank-group/

You can as well as contact KCB customer care through WhatsApp after saving their number 254711087087.

Check these new articles:

1 thought on “KCB Customer Care Contact Number – Official KCB Bank Kenya Helpline”

  1. Need to quit kcb pay point because they have decided to lock my account due to salary advance from Port Victoria branch


Leave a Comment

five × one =