How To Contact Equity Bank Kenya Customer Care Service – Get Help Now

Are you looking at how to contact Equity Bank Customer care service in Kenya?

Worry not. We have dedicated this guide to help you get all the assistance you need from Equity bank.

We understand Equity Customer care contacts are crucial if you are a customer. Contacting the support unit is the fastest and, of course, surest way to resolve any issue with the bank.

If you have any security or banking issues, there are several ways to get quick assistance.

Do you know you can get help with your Equity bank account balance by only calling customer service?

Well, Equity Bank has reliable customer care to address your request or question.

See also: Total Kenya Contacts.

What You Need To Know About Equity Bank Kenya

Equity Bank is a leading commercial and financial service provider in Kenya.

The bank has a successful history since it ventured into commercial banking in 2014.

They have their headquarters located in Nairobi, Kenya, and branches across the country, and agents at local towns.

The bank is licensed and certified to operate by the Central Bank of Kenya and the National Banking Regulator.

Hence, the bank is regulated by the central bank, and you are protected as a customer by the governing laws.

Equity bank’s mission is to serve all its customers and providing customer-focused financial services to boost them socially and economically.

As a result, the bank offers retail banking, micro-finance, and other correlated services.

As earlier stated, the bank has a rich history since it was incorporated in the year 2014 after the restructuring of Equity Group Holdings Limited.

Since then, the bank has transformed the lives and livelihoods of people socially and economically.

Their efforts have made it the most popular bank in Kenya, and it is important to know how to contact customer care for any help you may need at any time.

Recommended reading: Contact Samsung Nigeria Support Center.

How Do I Contact Equity Bank Customer Care Service In Kenya

There are several ways to contact equity bank customer care, and below are details on how to contact equity bank customer care for help.

In this guide, we will show you some of the fastest ways you can get help from Equity Bank.

We will include all the various ways you can do that right in the comfort of your home.

There are instances where you need to visit the banking hall for all the assistance you may need. If that is the case, then we will show you the location address of the bank.

Most importantly, we will provide you with the official phone numbers, email addresses, and social media pages where you can contact Equity customer service for help.

Check also: How To Contact Post Bank Kenya Customer Service.

Visit The Nearest Equity Bank Branch In Kenya

The first way to contact Equity customer care in Kenya is to visit the nearby branch.

It is the best option to opt for if you do have time and if you have an office near you.

It is actually worthy to note that it is the sure way to bring your issue on the table face to face with the customer care.
There are 173 Equity branches in Kenya distributed across the country to reach the nearest branch to have your inquiry sorted.

Every branch has customer care service at the banking hall.

Another reason to go for this option is to have your issue handled immediately before getting out of the banking hall.

Note that all Equity bank branches are open from 8 am to 4:30 pm weekdays (Monday -Friday), and Saturdays from 8 am to 12 noon.

All branches are, however, closed on Public holidays and Sundays.

You need to take note of that before going to the banking hall for any assistance.

Because of that, it is imperative to call the banking hall or any other Equity Bank customer care contact number before going to the office.

Let us show you in the next section how to contact customer support on phone and by sending them emails.

Recommended guide: Standard Chartered Bank Kenya Helpline.

Equity Bank Kenya Contact Numbers And Email Address

If you are not able to reach the nearest Equity Bank branch or you are still looking for a quick way to reach the customer service unit, we will suggest you call the Equity bank contact numbers and email addresses below:

Mobile phone: 0763063000.

Equity bank Kenya mobile contacts: 0763026000.

The Equity bank email address is

Read this also: How To Contact FedEx Customer Support.

Equity Bank Head Office Location Address

If you would like to visit the Equity bank head office in Nairobi, then here are the contact details:

P.O. Box: 75104-00200, Nairobi, Kenya.

Equity bank main office location: Upper Hill, Hospital Road, Equity Centre, 9th floor.

How To Contact Equity Bank Customer Care Service On Social Media

The following are Equity bank’s social media pages, and you can use them to connect with customer care.

You can D.M. them on Twitter:

Send them a message on Facebook at

Follow them on Instagram

Connect with them on LinkedIn here:

How to Check Equity Bank Account Balance

If you want to check your Equity Bank account balance, follow the steps below:

  1. On your phone linked to your bank account, Go to your “Equitel Menu“.
  2. Select the “My Money” tab.
  3. Select “Bank Balances“.
  4. After that, select “Account“.
  5. Choose the account number or card.
  6. Next, select how you would like to receive your balance.
  7. Finally, enter your “Equity Bank PIN“.

You will receive a confirmation SMS showing your bank account balance.

That is exactly how to check your Equity Bank Kenya account balance without contacting the customer care.

Recommended reading: PayPal Kenya Contacts.

Leave a Comment

8 + 2 =