In this guide, we will show you how to contact Kenya Power customer care service for help. This is because many people have issues with power but they find it extremely difficult to contact the KPLC customer care.
There are several instances where you may need assistance from the Kenya Power customer service unit but you may not know how to contact them.
We will show you everything you need to know about the Kenya Power phone numbers, email address, head office location address as well as the social media pages where you can contact the customer care.
Founded in 1922, Kenya power and lighting company LTD (KPLC) is a government entity mandated to transmit and regulate electricity in Kenya.
The Company has over 6 million customers or clients across the country and is looking to increase the number in the future.
If you are among its customers, it is essential to have KPLC customer care contacts to call them if you have any electricity problem.
KPLC is the main source of electricity in your household; hence they are the ideal people you should reach out for help when you experience any problem.
Here we have made it easy for you to easily get various ways to contact Kenya power customer care contacts through various ways, including telephone calls, sending an email, or social media.
Whatever ways you are looking to contact KPLC customer service, we have details in this article.
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When Can You Contact The Kenya Power Customer Care Service
Maybe you have an electricity outage, you would like to report a fraud activity you have witnessed, or you would like to get an electricity connection.
Kenya’s power is committed to serving all people in Kenya from all over the country.
No matter who or where you are in this country, you can easily get in touch with customer care as the Company has laid various ways to contact them.
The Company understands electricity remains crucial as people cannot do without it.
It is the main reason they have all offices across the country.
The Kenya power grantees to respond to all quests as soon as possible hence it is wise to contact Kenya power customer care when you have a problem.
Below in this guide, you will find various ways you can use to contact Kenya power customer care, and it’s upon you to choose which way suits you better.
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List Of KPLC Customer Care Contact Numbers
You can contact Kenya power by dialing their hotline number 95551 or 0703 070 707 | 0732 170 170.
The hotline is available 24 hours, seven days a week.
You can also reach the customer care main office in Nairobi by dialing 254 203201000.
Those are the KPLC contact numbers you can call should you need any help.
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Kenya Power Office Location Address
Kenya’s power has its branches offices across the country to easily travel to the Main office, located in Nairobi.
However, if you are looking for the Kenya power Head office, it is located at Stima Plaza along Kolobot Road, Ngara, Nairobi.
Here is the postal address: P.O.Box: 30099-00100 Nairobi, Kenya.
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Kenya Power (KPLC) Customer Support Email Address
Additionally, you can email Kenya power customer care at the main office, and their email contacts are firstname.lastname@example.org.
Note: it takes time for customer care to respond to your email so it is advisable to call the customer service phone numbers listed in this guide if your queries are delayed.
Kenya Power (KPLC) Customer Care
Here is the summary of the Kenya Power customer care details:
You can call the phone numbers in the table above for all the assistance you may need with utility.
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Kenya Power Self Service
You may be struggling with KPLC for help but did you know you can use the Kenya Power self-service portal to address most of your utility issues>
In this section of the KPLC guide, we will show you how to use the self-service portal and get help very fast.
To access to KPLC self-service dashboard you need to go to the website and login.
Enter your email address or phone number in the first box.
After that, you must enter your KPLC password in the second section.
When that is done make sure all the login details you entered on the self-service page are correct.
Finally, click on the “Login” button to access the Kenya Power self-service.
Please note that if you do not already have an account then you must register before you can use the self-service portal.
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KPLC Customer Care Service working hours
Kenya power offices are open from 07:45 to 16:00 (Monday – Friday) and on Saturday from 08:30 to 13:00.
However, Kenya’s power has a call center to reach customer care 24 hours throughout the week.
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How To Get Help Using The Official Social Pages
KPLC customer care service unit is also available on the top social media channel, and you can get in touch with their customer care on Twitter: @KenyaPowerCare and @KenyaPower, and on Facebook: @KenyaPowerLtd.
That is how to contact Kenya Power customer care service for help.
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